General

Frequently Asked Questions

  • We are located at 823 10 AVE SW in Calgary Alberta

  • Calls will be answered at the studio during business hours. Please call (403) 287-3544 or fill out our contact form by clicking here.

  • Click here to book an appointment.

    Bookings are made by request. A member of our studio team will contact you directly to confirm your appointment.

  • Don't worry, although you will wish you were, you don’t have to be a club member to experience Rō. Book an appointment here.

  • Please ensure any cancellations or rescheduling requests are made at least 48 hours before your appointment, otherwise a $250 fee will apply. You can modify your appointment online or by calling the studio at (403) 287-3544.

    You can read our full cancellations policy here

  • Rō Dental Studio Cancellation Policy
    At Rō Dental Studio, we’re passionate about providing you with a world-class dental experience every visit. We deeply value your time and strive to ensure your oral care visits are as seamless and enjoyable as possible. To help us provide this level of care, we ask for the same respect and commitment in return. If this mutual understanding isn’t the right fit, we are not the right studio for you.

    Appointment Confirmations

    • Seven days before your scheduled oral care experience, you will receive an email asking you to confirm your booking.

    • Due to high demand for our time slots, your confirmation must be received at least 48 hours before your visit.

    • If you do not confirm your visit within this timeframe, we will assume you cannot attend, and your appointment will be automatically cancelled.

    Cancellations and Rescheduling

    • Cancelling or Rescheduling More Than 48 Hours in Advance: No fee will be charged. We kindly ask that you let us know as soon as possible if you need to cancel or reschedule, so we can offer your time slot to another patient.

    • Cancelling or Rescheduling Within 48 Hours: A $250 fee will apply.

    • Rescheduling Within 48 Hours: A credit card must be added to your file to secure your new booking.

    Late Arrivals and Incomplete Forms

    • Arriving More Than 10 Minutes Late: If you are more than 10 minutes late for your appointment, we will no longer be able to accommodate you that day, and this will be treated as a last-minute rebooking. A $250 fee will apply.

    • Arriving On Time Without Completed Intake Forms: Please ensure you complete your intake forms in advance. If you arrive on time but have not completed your intake forms, we cannot guarantee that we will be able to see you that day.

    • Arriving Late Without Completed Intake Forms: If you are late and have not completed your intake forms, we will not be able to accommodate you that day. A $250 fee will apply.

    No-Shows
    If you confirm your oral care visit, fail to cancel, and do not attend, we regret to inform you that we will no longer accept any future bookings from you.

    Thank you for understanding and helping us maintain a respectful, high-quality experience for all our valued patients. If you have any questions about this policy, please reach out to our team.

    We look forward to seeing you and giving you the exceptional care you deserve!

  • Appointments can be made online by clicking here or by calling our studio during business hours on (403) 287-3544

Smile Design & Veneer Journey

Frequently Asked Questions

  • Your complete exam is complimentary if you choose to move forward with your smile design journey. If you decide not to continue after your exam, no problem — you’ll simply be billed for any cleaning, exam, or treatment completed during that visit, just like any regular dental appointment.

  • Yes! Whitening is included in every smile design journey at Rō.

    You’ll have the option of either at-home whitening trays or an in-office whitening treatment — whichever works best for you. If you choose in-office whitening, we’ll plan for a cleaning and a one-hour whitening session about two weeks before your prep day to get your teeth ready for their new look.

  • Because each phase of your smile journey involves custom work created just for you, payments for each stage are non-refundable once that stage is completed. We’ve structured payments to match the work being done — so it’s transparent and easy to plan for.

    Your remaining treatment balance needs to be settled at least one week before your prep day.

  • That’s exactly what the mock-up is for.

    This is your chance to see and feel your future smile before anything permanent happens. If it’s not right — we adjust it. We’ll never move forward until you’re happy and have signed off on your mock-up.

  • About two weeks from the time you approve your temporaries.

    We like to keep this super clear — you’ll wear your temporaries for about two weeks while the lab is making your final veneers.

  • Usually about two weeks.

    While you’re wearing your temporaries, our lab will be creating your final veneers. This timing is intentional — it gives you a chance to live in the design, get feedback, and feel confident before we move to your permanent smile.

  • Simple — we won’t cement anything until you (and we) love them.

    Insert day is all about trying in your final veneers, checking every detail, and only moving forward once everything feels perfect. If anything isn’t right, we’ll troubleshoot, adjust, or send them back to the lab if needed.

  • Absolutely — and it’s included in your treatment.

    Your night guard protects your new smile while you sleep and is required to maintain your 2-year warranty. We’ll take impressions for your night guard after insert day, once your bite feels great, and it usually takes about a week to make.

  • We understand life happens. Payments for completed stages are non-refundable because of the custom work involved, but if you need to pause or adjust timing, just let us know. We’ll do our best to work with you.

  • Every case is a little different, but here’s a general idea of timing:

    • Stage 1: Exam + Records
      1 visit (can be same day or split up into two).

    • Stage 2: 2D Digital Design
      About 1 week.

    • Stage 3: Mock-Up Try-In
      About 1 week to create.

    • Stage 4: Prep Day → Temporaries
      Worn for about 2 weeks.

    • Stage 5: Final Veneers
      Ready after 2 weeks.

    • Stage 6: Night Guard
      Ready about 1 week after insert.

    From start to finish, most smile journeys take about 6-8 weeks — depending on how quickly decisions are made and your schedule.

Didn’t answer your question?

Let’s get that sorted. Fill out an inquiry and we’ll get back to you ASAP. For immediate questions regarding an upcoming appointment, please reach our front desk directly on (403) 287-3544 during business hours.