FAQ

We are located at 823 10 AVE SW in Calgary Alberta

Calls will be answered at the studio during business hours. Please call (403) 287-3544 or fill out our contact form by clicking here.

Click here to book an appointment.

Bookings are made by request. A member of our studio team will contact you directly to confirm your appointment.

Don't worry, although you will wish you were, you don’t have to be a club member to experience Rō. Book an appointment here.

Please ensure any cancellations or rescheduling requests are made at least 48 hours before your appointment, otherwise a $250 fee will apply. You can modify your appointment online or by calling the studio at (403) 287-3544.

You can read our full cancellations policy here

Rō Dental Studio Cancellation Policy
At Rō Dental Studio, we’re passionate about providing you with a world-class dental experience every visit. We deeply value your time and strive to ensure your oral care visits are as seamless and enjoyable as possible. To help us provide this level of care, we ask for the same respect and commitment in return. If this mutual understanding isn’t the right fit, we are not the right studio for you.

Appointment Confirmations

• Seven days before your scheduled oral care experience, you will receive an email asking you to confirm your booking.

• Due to high demand for our time slots, your confirmation must be received at least 48 hours before your visit.

• If you do not confirm your visit within this timeframe, we will assume you cannot attend, and your appointment will be automatically cancelled.

Cancellations and Rescheduling

• Cancelling or Rescheduling More Than 48 Hours in Advance: No fee will be charged. We kindly ask that you let us know as soon as possible if you need to cancel or reschedule, so we can offer your time slot to another patient.

• Cancelling or Rescheduling Within 48 Hours: A $250 fee will apply.

• Rescheduling Within 48 Hours: A credit card must be added to your file to secure your new booking.

Late Arrivals and Incomplete Forms

• Arriving More Than 10 Minutes Late: If you are more than 10 minutes late for your appointment, we will no longer be able to accommodate you that day, and this will be treated as a last-minute rebooking. A $250 fee will apply.

• Arriving On Time Without Completed Intake Forms: Please ensure you complete your intake forms in advance. If you arrive on time but have not completed your intake forms, we cannot guarantee that we will be able to see you that day.

• Arriving Late Without Completed Intake Forms: If you are late and have not completed your intake forms, we will not be able to accommodate you that day. A $250 fee will apply.

No-Shows
If you confirm your oral care visit, fail to cancel, and do not attend, we regret to inform you that we will no longer accept any future bookings from you.

Thank you for understanding and helping us maintain a respectful, high-quality experience for all our valued patients. If you have any questions about this policy, please reach out to our team.

We look forward to seeing you and giving you the exceptional care you deserve!

Appointments can be made online by clicking here or by calling our studio during business hours on (403) 287-3544